Promotion of Access to Information Act, 2000 (Act No.2 of 2000)
PAIA Manual for Print by Sassy
This manual is prepared in accordance with Section 51 of the Promotion of Access to Information Act (PAIA) to inform members of the public of the procedures to follow when requesting access to information held by Print by Sassy.
1. Company Information
Company Name: Print by Sassy
Registration Number: 2023/934357/07
Physical Address: Unit 3b, 2 Hillhead drive, Mount Edgecombe, Durban, KZN, South Africa
Postal Address: Unit 3b, 2 Hillhead drive, Mount Edgecombe, Durban, KZN, South Africa
Phone Number: +27 82 491 8156
Email Address: info@printbysassy.co.za
Website: www.printbysassy.co.za
2. Information Officer
In terms of the Protection of Personal Information Act (POPIA), the company has appointed the following Information Officer:
Information Officer: Sugan Naidoo
Email: sugan@printbysassy.co.za
Phone: +27 82 491 8156
The Information Officer is responsible for:
- Ensuring compliance with PAIA and POPIA
- Handling information access requests
- Ensuring personal information is protected
- Responding to data access and correction requests
3. Guide on How to Use PAIA
A guide on how to use PAIA is available from the Information Regulator of South Africa.
Requests for the guide can be directed to:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
4. Records Available Without Request
The following records may be available without submitting a formal PAIA request:
- Company website information
- Product information
- Pricing information
- Terms and Conditions
- Privacy Policy
- Shipping Policy
- Returns Policy
- Marketing material and brochures
These records are available on the company website:
www.printbysassy.co.za
5. Records Held by the Company
The company may hold the following records:
5.1 Company Records
- Company registration documents
- Tax records
- Financial statements
- Accounting records
- Bank statements
- Insurance records
- Asset registers
5.2 Employee Records
- Employment contracts
- Payroll records
- Leave records
- Disciplinary records
- Employee personal information
5.3 Customer Records
- Customer names and contact details
- Shipping addresses
- Billing information
- Order history
- Uploaded artwork or files
- Customer communications
- Invoices and receipts
5.4 Supplier Records
- Supplier agreements
- Supplier contact details
- Invoices and payments
5.5 Website and IT Records
- Website analytics
- User activity logs
- Email records
- Backup data
- System logs
6. Request Procedure for Access to Information
If a person wishes to request access to information held by the company, the requester must:
- Complete the PAIA Request Form (Form C).
- Submit the request to the Information Officer via email.
- Provide sufficient detail to identify the requested information.
- Pay the prescribed request fee if applicable.
- Provide proof of identity.
Requests must be sent to:
info@printbysassy.co.za
The company will respond within the time period required by law.
7. Fees
A requester may be required to pay:
- A request fee
- A reproduction fee for copies
- A search and preparation fee
Fees will be communicated to the requester before processing the request.
8. Grounds for Refusal of Access to Records
Access to records may be refused in terms of PAIA for the following reasons:
- Protection of personal information
- Protection of commercial information
- Confidential information
- Safety and security reasons
- Legal privilege
- Requests that are clearly unreasonable or frivolous
9. Protection of Personal Information (POPIA)
The company processes personal information in accordance with POPIA.
Personal information is collected for:
- Processing orders
- Customer communication
- Deliveries
- Invoicing and accounting
- Marketing (with consent)
- Customer support
Customers have the right to:
- Access their personal information
- Request correction of their information
- Request deletion of their information
- Object to processing
- Lodge a complaint with the Information Regulator
Requests can be sent to:
info@printbysassy.co.za
10. Availability of the Manual
This PAIA Manual is available:
- On the company website
- By email request
- At the company’s physical address (if applicable)
11. Manual Approval
This manual is approved by:
Name: Sugan Naidoo
Position: Director
Date: 26/03/2026