(Protection of Personal Information Act)

 

POPIA Policy

This policy explains how Print by Sassy collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website and services, you consent to the collection and use of your personal information as described in this policy.

 

Definition of Personal Information

Personal information refers to any information that can identify a person, including but not limited to:

• Name and surname
• Email address
• Phone number
• Shipping and billing address
• Company name
• Identity or registration numbers
• Payment information
• IP address
• Uploaded files or artwork
• Order history
• Communication records

 

Information We Collect

We may collect personal information when you:

• Place an order
• Create an account
• Upload artwork or documents
• Contact us via email or website forms
• Subscribe to newsletters
• Browse our website

The information collected may include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Uploaded artwork or files
• Order details
• Payment details (processed via third-party providers)
• IP address and browser data

 

How We Use Personal Information

We collect and use personal information for the following purposes:

• To process and fulfill orders
• To print and deliver products
• To communicate with customers
• To provide customer support
• To send invoices and order confirmations
• To improve our website and services
• To send marketing communications (only with consent)
• To detect fraud or unauthorized transactions
• To comply with legal and tax obligations

 

Sharing of Personal Information

We do not sell personal information to third parties.

We may share personal information with third parties where necessary to operate our business, including:

• Payment gateways
• Courier and delivery companies
• Website hosting providers
• Email marketing platforms
• IT service providers
• Accountants or auditors
• Legal authorities if required by law

These third parties are required to keep personal information secure and confidential.

 

Storage and Security of Information

We take reasonable technical and organizational measures to protect personal information from:

• Unauthorized access
• Loss or theft
• Alteration
• Disclosure
• Destruction

Security measures may include:

• Secure servers
• Password protection
• SSL encryption
• Limited staff access to personal data
• Secure payment gateways

 

Retention of Personal Information

We retain personal information only for as long as necessary for:

• Processing orders
• Customer support
• Accounting and tax records
• Legal obligations
• Dispute resolution

After this period, personal information may be deleted or anonymized.

 

Customer Rights Under POPIA

Under POPIA, customers have the right to:

• Request access to their personal information
• Request correction of their personal information
• Request deletion of their personal information
• Object to processing of their personal information
• Withdraw consent for marketing
• Lodge a complaint with the Information Regulator

Requests can be sent to: info@printbysassy.co.za

 

Cookies

Our website may use cookies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Improve user experience

Users can disable cookies in their browser settings.

 

Information Officer

In terms of POPIA, every company must appoint an Information Officer.

Information Officer:
Sugan Naidoo
Email: sugan@printbysassy.co.za
Phone: +27 82 491 8156

 

Changes to This Policy

We reserve the right to update this policy at any time. Updated versions will be posted on our website.

 

Contact Information

If you have any questions about this POPIA Policy or how we handle personal information, please contact:

Print by Sassy
Email: info@printbysassy.co.za
Phone: +27 82 491 8156
Address: Unit 3b, 2 Hillhead drive, Mount Edgecombe, Durban, KZN, South Africa